Power your game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as an Italian-German-English speaking Customer Service Representative (m/f/d) you will be the first point of contact for various customer enquiries by E-Mail and chat.

With the following conditions:

Does that fit in with your everyday life? Perfect! Then it's our turn – read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces", “Best Companies for Career Growth”, and “Best Company Culture”, year after year.

What you will do in this role

As a Customer Service Representative (m/f/d) in our team you will:

Receive requests via e-mail and chat.
Support the customer with inquiries regarding their account, subscriptions, billing and all kinds of products and services.
Provide assistance in the event of technical issues and malfunctions.
Work with other departments to solve any issues that are raised.
Guarantee the clients standards with competent service and conscientious documentation.

Your qualifications

Concentrix is a great match if you:

Are fluently in word and speech in Italian (minimum C1) and have very good command of German as well as English (at least B2 level).
Have suitable professional experience in customer service.
Have good computer and technical skills.
Have excellent communication, interpersonal, and customer service skills.

Ideally you already have:

Knowledge in the Anime and Manga scene.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

You will receive a fixed monthly salary, which is supplemented by an attractive bonus. You can expect €2600 gross/month.
Join us full-time (from 40 hours/week).

You will start with an in-depth (full-time) training programme run by certified trainers.
In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.

A variety of online shopping discounts, especially for Concentrix employees, allow you to save big.
Stay fit – take advantage of our range of sports offers with a supported membership at Wellhub and selected gyms.

Your professional and personal development is our priority – we therefore provide free access to LinkedIn Learning.
We highly value internal career opportunities, even worldwide.
You can expect an open and motivated team that is eager to welcome you to Concentrix.

Want to get started with us?

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Do you have any questions?
Our virtual assistant “Dot” is available around the clock and happy to help you via WhatsApp at 01525 7294145 or via Facebook Messenger.

Your future place of work
Concentrix Global Services Gmbh
Andreasstraße 10, 10243 Berlin

Internal job ID: R1726550

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Diversity and equal opportunities are core values at Concentrix. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you.

Eligibility to work

In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position.

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Italian - German - English Customer Service Agent (m/f/d) Chat Support

About Concentrix